Refund policy

RETURNS AND REFUND POLICY

Returns

If you purchased a product online, under the laws of the Republic of Lithuania, you have the right to withdraw from the distance contract within 14 days of receiving the product without giving any reason, except for the exceptions provided by law.

To return a product, please first contact us by email at pastas.skaiste@gmail.com, providing your order number and details of the product you wish to return.

The returned product must be unused, undamaged and in its original condition. The product may only be handled to the extent necessary to establish its nature, characteristics and functionality, as would be permitted in a physical store.

Return Shipping

If you return a product by exercising your right to withdraw from the distance contract, the direct cost of returning the product is borne by the customer, unless otherwise provided by applicable law. To return a product, please first contact us by email at pastas.skaiste@gmail.com. Once the return has been approved, we will provide you with the return address and instructions.

Refunds

Once we receive and inspect the returned product, we will refund the amount paid for the product and any applicable original delivery costs in accordance with applicable law.

Refunds will be made using the same payment method used for the original payment, unless otherwise agreed.

Faulty or Damaged Products

If you receive a faulty, damaged or incorrect product, please contact us by email at pastas.skaiste@gmail.com and, where possible, include photographs of the product and its packaging. In such cases, we will resolve the matter in accordance with applicable consumer protection laws.

Exceptions

Certain products may be excluded from the right of withdrawal under applicable law, for example, products made to the customer's specifications or personalised according to the customer's requirements, as well as other products specified by law.