Paslaugų teikimo sąlygos

TERMS OF SALE

1. General Provisions

These Terms of Sale set out the conditions for purchasing products from the Foxglove House online store, as well as the rights and obligations of the buyer and the seller.

By placing an order in the online store, the buyer confirms that they have read these Terms of Sale and agree to comply with them.

2. Seller

The Foxglove House online store is operated by a self-employed individual.

The seller's name, surname, individual activity details, contact information and other information required by law are provided in the online store's contact and/or legal information.

Email: pastas.skaiste@gmail.com

3. Products and Prices

Product characteristics, key information and prices are provided in each product description.

Product prices in the online store are displayed in euros. The final order total, including any applicable delivery costs, is shown to the buyer before the order is confirmed.

Product photographs are intended to represent the products as accurately as possible; however, actual colours may vary slightly due to different screen settings.

4. Placing an Order

The purchase and sale contract is considered concluded when the buyer places an order, makes the payment when payment is required at the time of placing the order, and receives an electronic order confirmation.

The buyer is responsible for the accuracy of the information provided when placing the order.

5. Payment

Products can be paid for using the payment methods offered in the online store at the time of purchase.

Payments are processed through the systems of the payment service providers operating in the online store.

6. Delivery

Products are delivered using the delivery method selected by the buyer when placing the order.

Available delivery methods, prices and estimated delivery times are provided in the online store.

The buyer must provide accurate and complete information required for delivery.

Further information is provided in the Shipping Policy.

7. Returns and Right of Withdrawal

Consumers have the right, where provided by law, to withdraw from a distance purchase and sale contract within 14 days, without giving a reason.

The right of withdrawal may not apply in cases provided by law, including certain products made according to the buyer's individual instructions or clearly personalised for the buyer, as well as other statutory exceptions.

Detailed information on returns and refunds is provided in the Return and Refund Policy.

8. Defective or Damaged Products

If the buyer receives a defective, damaged or incorrect product, please contact us by email at pastas.skaiste@gmail.com.

Consumer rights regarding defective products are exercised in accordance with the laws of the Republic of Lithuania.

9. Buyer's Obligations

The buyer undertakes to provide accurate information required for the order and delivery, make timely payment for the products and comply with these Terms of Sale.

10. Seller's Obligations

The seller undertakes to provide accurate information about the products offered for sale, properly fulfil accepted orders and comply with the consumer protection requirements of the Republic of Lithuania and the European Union.

11. Personal Data Protection and Shopify Services**

Customers' personal data is processed for the purposes of fulfilling orders, delivery, payment processing, customer support and other lawful purposes. Further information about the processing of personal data is provided in the Privacy Policy.

Our online store is hosted and operated using Shopify. Shopify processes customer personal data when customers visit or make purchases through our online store in order to provide and improve Shopify services, including Enhanced Services powered by Shopify Network Intelligence.

These services may use information relating to customers' interactions with our store, with other Shopify merchants and with Shopify to provide improved services, analytics, personalization and relevant advertising.

Information about customers' activity on our store may be shared with Shopify and with third parties that may be located in other countries in order to provide these services.

Where required by applicable law, customers may have the right to withdraw consent or object to certain processing carried out by Shopify. Further information about Shopify's processing of personal data and applicable privacy rights is available through the Shopify Consumer Privacy Policy and Shopify Privacy Portal.

12. Complaints and Dispute Resolution

If the buyer has any questions or complaints regarding a product or order, they should first contact the seller by email at pastas.skaiste@gmail.com.

Consumer complaints and requests are handled in accordance with applicable law. If a dispute cannot be resolved by agreement, the consumer has the right to contact the State Consumer Rights Protection Authority of Lithuania in accordance with applicable law.

13. Final Provisions

These Terms of Sale are governed by the laws of the Republic of Lithuania.

The seller may update these Terms of Sale if there are changes to applicable laws, the operation of the online store or the services provided. The terms applicable at the time the order is placed shall apply to that purchase.